Umbrella YS-18
FREQUENTLY ASKED QUESTIONS
What products do you offer?
We offer a wide range of high-quality products designed to meet everyday needs, including socks, tech gadgets like chargers and power banks, outdoor tools like extension cords and headlamps, and much more. Our products are handpicked for their durability, practicality, and affordability.
What if I want to purchase tax-exempt?
To make tax‑exempt purchases, you’ll need to create an account on our website at tandjtradingusa.com and email your resale certificate to tandjtrading@yahoo.com.
Once received, our customer care team will review your documents and update your account status to tax‑exempt, allowing you to shop without being charged sales tax.
Are your products suitable for outdoor use?
Yes! Many of our products, such as the 100ft Outdoor & Indoor Extension Cord and Floodlight COB Headlamp, are specifically designed to handle outdoor environments. We prioritize durability and performance, ensuring that our outdoor products stand up to the elements.
How do I place an order?
To place an order, simply browse our product listings, select the items you'd like to purchase, and proceed to checkout. We offer easy-to-use navigation, so you can quickly find what you need. Once your order is complete, you will receive an order confirmation via email.
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and delivery takes between 3-7 business days. You will receive tracking information once your order ships, so you can monitor its progress.
Do you ship internationally?
Currently, we only ship to select countries. Please check our shipping policy or contact customer service to find out if we ship to your location.
Can I change or cancel my order after it's been placed?
Once an order is placed, we process it quickly to ensure fast shipping. If you need to make any changes or cancel the order, please contact our customer support team as soon as possible. We'll do our best to assist you before your order is processed.
What is your return policy?
We offer a 14-day return policy for most products. If you're not satisfied with your purchase, please contact our customer service team to initiate a return. Items must be in their original condition and packaging for a full refund or exchange.
How do I contact customer service?
You can reach our customer service team by email at tandjtrading@yahoo.com or by filling out the contact form on our website. We're here to help and will respond to your inquiry as soon as possible.
